FAQs

Employees are Your Greatest Asset, Protect them with Growshield

General Product Questions

PPE is short for personal protective equipment, which OSHA defines as any equipment that minimizes worker exposure to hazards within the workplace that can cause injury and illness. Some examples of PPE include:

  • Gloves
  • Safety goggles 
  • Boot covers
  • Lab coats
  • Hard hats
  • Respirators
  • Isolation gowns
  • And much more

Critical for many industries, PPE is used within healthcare, cannabis, and scientific research facilities to minimize worker exposure to occupational risk.

We source our products from all over the world, seeking manufacturers who can meet our high performance and quality standards. For example, we source our non-woven items and gloves from Asia, while other products, like our bags and liners, come from the United States.

Contact our team to speak to a safety specialist to learn more about our products or explore the individual project pages on our website.

We’re happy to supply samples for most products—contact us to coordinate a sample delivery.

Contact us if you’re searching for a product not listed on our site. We’re happy to tailor products to your specific needs regarding features and quantities.

We’re happy to offer you a comprehensive container program. Please contact us to start the evaluation process.

We offer warehousing options for facilities with inadequate storage for large spot buys. Your Account Manager can discuss options with you based on location, timeline, and quantity.

If you don’t have or are unsure who your Account Manager is, please contact customerservice@app-ppe.com, and we’ll connect you with someone who can help.

Ordering

Please send a purchase order to: orders@app-ppe.com.

We proudly ship our products throughout the United States. If you have specific questions regarding your location and accessibility, customer service can help. Please contact us using the form at the bottom of this page.

Your safety specialist or customer service can discuss pricing options based on product type, quantity, and delivery methods.

We typically process and ship orders within 24 hours of receiving the purchase order.

GrowShield must authorize all returns before receipt. Products must be returned within 30 days of purchase. Authorizations are valid for ten days. Return of Merchandise Authorizations (RMAs) may be arranged by calling Customer Service at (833) 500-7277 or contacting your GrowShield sales representative. Unauthorized returns WILL NOT be accepted or credited back to any customer. This policy applies to all customers.

Return Policy: Defective products are returnable with prior authorization. Non-defective products may be returned, provided the customer has obtained prior approval from GrowShield and said returned products are in suitable condition to be resold or put back into stock. Freight and restocking fees may apply as noted in the Restocking Fee Schedule below. The product must be returned within 30 days of receipt. The following conditions will not be considered for return:

  • Products purchased more than 30 days before return request.
  • Products considered hazardous materials.
  • Special or “custom orders” made specific to customer requests.
  • Products returned in altered, damaged, or non-original packaging. 
  • Packs broken, breached, or damaged.
  • Items in unsellable units of measure where the product cannot be resold.
  • Products with less than three months of shelf life remaining based on expiration dates.
  • Third party-vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.
  • Products Shipped in Error by GrowShield: The customer must notify GrowShield of any shipping errors or disputes within three (3) business days of receipt. Products shipped in error by GrowShield are freely returnable for full credit or exchange, provided such returns or exchanges are made within thirty (30) days of receipt. Defective product: Defective or damaged products correctly noted and returned due to a GrowShield error may be returned at GrowShield’s expense for a full credit subject to the guidelines outlined in this policy. Restocking Fee Schedule: Within 30 Days: 30% Restocking Fee (Invoice Total) + Any Applicable Freight: Charges / $25 Minimum Greater than 30 Days: NOT RETURNABLE unless expressly approved before receipt by Growshield Sales Rep or Growshield Management.

We will notify you when you place an order if an item is out of stock, and either find a suitable alternative or provide an estimated time of shipping.

Payment Information

GrowShield accepts checks, credit cards, ACH, or wire payments.

We apply a Connecticut Sales Tax to orders which are not tax-exempt. If you are eligible for tax exemption, please provide a Tax-Exempt Certificate.

Yes! GrowShield is on Jaggaer, HuskyBuy, Taulia, Coupa, and many more.

We are happy to offer terms to eligible companies who complete our credit application and are approved for Net20.

Get in touch

Get in touch with a team member to learn how GrowShield can help you keep employees safe.