FAQs

Please send a purchase order to: orders@app-ppe.com.

Please send a new customer file to: customerservice@app-ppe.com.

We proudly ship our products throughout the United States. If you have specific questions regarding your location and accessibility, customer service can help. Please contact us using the form at the bottom of this page.

Your safety specialist or customer service can discuss pricing options based on product type, quantity, and delivery methods.

We typically process and ship orders within 24 hours of receiving the purchase order.

GrowShield must authorize all returns before receipt. Products must be returned within 30 days of purchase. Authorizations are valid for ten days. Return of Merchandise Authorizations (RMAs) may be arranged by calling Customer Service at (833) 500-7277 or contacting your GrowShield sales representative. Unauthorized returns WILL NOT be accepted or credited back to any customer. This policy applies to all customers.

Return Policy: Defective products are returnable with prior authorization. Non-defective products may be returned, provided the customer has obtained prior approval from GrowShield and said returned products are in suitable condition to be resold or put back into stock. Freight and restocking fees may apply as noted in the Restocking Fee Schedule below. The product must be returned within 30 days of receipt. The following conditions will not be considered for return:

• Products purchased more than 30 days before return request.
• Products considered hazardous materials.
• Special or “custom orders” made specific to customer requests.
• Products returned in altered, damaged, or non-original packaging. 
• Packs broken, breached, or damaged.
• Items in unsellable units of measure where the product cannot be resold.
• Products with less than three months of shelf life remaining based on expiration dates.
• Third party-vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.
• Products Shipped in Error by GrowShield: The customer must notify GrowShield of any shipping errors or disputes within three (3) business days of receipt. Products shipped in error by GrowShield are freely returnable for full credit or exchange, provided such returns or exchanges are made within thirty (30) days of receipt. Defective product: Defective or damaged products correctly noted and returned due to a GrowShield error may be returned at GrowShield’s expense for a full credit subject to the guidelines outlined in this policy. Restocking Fee Schedule: Within 30 Days: 30% Restocking Fee (Invoice Total) + Any Applicable Freight: Charges / $25 Minimum Greater than 30 Days: NOT RETURNABLE unless expressly approved before receipt by Growshield Sales Rep or Growshield Management.

We will notify you when you place an order if an item is out of stock, and either find a suitable alternative or provide an estimated time of shipping.